DIGITAL EMPLOYEES

Seven specialized roles. One way of working.

Each Digital Employee owns a clear job, works from your approved knowledge and systems, and stays inside the permissions you set. Choose the roles you need — each one independently, at its own capability tier.

In controlled testing A first version is built and being tested with approved pre-launch testers. Not yet generally available.
In development Core workflow exists in our test environment. Not yet available to customers.
Planned Product design is approved. Not yet built or available.
Concept On the official roster as a concept. Design is still being defined.

Growth

Prospecting & qualification

In development

Finds and qualifies the right prospects, prepares the next message and keeps follow-up consistent — with a person approving every external message.

What it does

Works from lead sources and qualification criteria you define
Drafts personalized outreach for human approval
Classifies replies and prepares bounded follow-up
Hands warm conversations to your team with full context

Typical use cases

B2B sales teams
Agencies and consultancies
Professional services

Channels

EmailCRM

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Every external message needs independent human approval. No bulk outreach and no assumed consent.

In development. Today the Growth workflow runs in our test environment with synthetic data and a mock email channel. No real outreach is sent.

Promotion / Outreach

Campaigns & audiences

Concept

Plans and runs approved campaigns for existing audiences across the channels you enable — consent, opt-out and approvals first.

What it does

Campaign audiences built from consented contacts
Sequencing across Email, SMS or Voice when enabled
Approval of campaign content before anything is sent
Opt-out and suppression honoured across the workspace

Typical use cases

Retail promotions
Event and seasonal campaigns
Customer re-engagement

Channels

EmailSMSVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Campaign design, consent rules and packaging are still being defined. Nothing is sent without approval.

Concept. On the official roster as a concept. Design is still being defined.

Sales / Order

Catalog questions & orders

Planned

Answers product questions from your catalog, checks live price and stock where connected, and takes orders into your own systems.

What it does

Product questions answered from your catalog
Live price and stock from your e-shop or ERP when integrated
Order capture in your system, or a structured fallback
Order changes only after the customer is verified

Typical use cases

E-commerce
Wholesale and B2B ordering
Retail with phone or chat orders

Channels

Website widgetHosted portalEmailVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Your connected systems stay authoritative. If price or stock is unknown, it says so instead of guessing.

Planned. Product design is approved. Not yet built or available.

Support

Customer questions & cases

Planned

Answers customer questions from approved knowledge, opens and follows up cases, and escalates to a person when it matters.

What it does

Answers from your approved knowledge base
Case intake, tracking and follow-up
Verification before account- or order-specific changes
Clear handoff to your team with the full history

Typical use cases

Customer support teams
E-commerce after-sales
Service businesses

Channels

Website widgetHosted portalEmailVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

When it does not know, it escalates — it never invents an answer.

Planned. Product design is approved. Not yet built or available.

Appointment

Bookings, changes & reminders

In controlled testing

Lets customers find a real available slot and book it, with changes and cancellations protected by a verification code.

What it does

Live availability from your working hours and services
Self-service booking through a website widget or hosted page
Reschedule and cancel after a customer verification code
Staff view of every booking with a full audit trail

Typical use cases

Clinics and health professionals
Beauty and wellness
Consultants and professional services
Automotive and home services

Channels

Website widgetHosted portalSMSVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Bookings are checked against live availability before they are committed. Payments are not part of Appointment.

In controlled testing. Being tested now with approved pre-launch testers: booking through the website widget and hosted page, reschedule and cancel on the hosted page, and the staff booking view with audit. Email and SMS delivery of confirmations and verification codes waits for a messaging provider that is not yet connected.

Reservation

Rooms, seats & deposits

Planned

Handles reservations with inventory, deposits and payments — accommodation, tickets, tables and similar bookings.

What it does

Inventory from GLAION or your booking / property system
Prices by period, people, duration or package
Clear cancellation and refund terms before commitment
Booking codes, reminders and an optional waitlist

Typical use cases

Hotels and short-term rentals
Restaurants and venues
Tours, tickets and events

Channels

Website widgetHosted portalVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Payments and refunds depend on a separate payments module that is not yet available.

Planned. Product design is approved. Not yet built or available.

Reception

First-line front desk

Planned

Understands what each caller or visitor needs, gives approved basic information and routes them to the right person or Digital Employee.

What it does

Understands and classifies incoming requests
Gives approved basic information — hours, location, services
Routes or transfers to a person or another Digital Employee
Takes messages and arranges callbacks

Typical use cases

Front desks and offices
Clinics and practices
Multi-location businesses

Channels

Website widgetHosted portalVoice

Capability tiers

Basic, Medium and Premium. Final tier contents are confirmed at launch.

Boundary

Reception routes and informs. It has no booking or account authority of its own.

Planned. Product design is approved. Not yet built or available.

CAPABILITY TIERS

Basic, Medium, Premium — per Digital Employee.

Tiers describe how much a single Digital Employee can do on its own. They are not a limit on how many Employees your business can have, and you can mix tiers across roles.

Basic

Your team stays at the wheel: the Employee's workspace, records and tools, with people creating and confirming the work.

Medium

The Employee works on its own on a text channel you choose, strictly within your knowledge, scenarios and allowed actions.

Premium

Adds richer automation and voice interaction once the shared Voice module is available, within the same rules.

Indicative direction only. Exact tier contents, prices and included usage are published at launch. How packaging works

NOT ON THE ROSTER

Voice is a shared module, not an Employee.

Telephone interaction is a shared Voice module that suitable Employees can use when it becomes available, so you never buy a second Employee just to answer the phone. Operations and Finance are future ideas and are not part of the current roster.

PRE-LAUNCH

Not sure which role to start with?

Tell us about your business and we will suggest where a Digital Employee would help first.

Request a demo Ask for tester access