DIGITAL EMPLOYEE
Reception
Understands what each caller or visitor needs, gives approved basic information and routes them to the right person or Digital Employee.
First-line front desk
PlannedWhat it does
- Understands and classifies incoming requests
- Gives approved basic information — hours, location, services
- Routes or transfers to a person or another Digital Employee
- Takes messages and arranges callbacks
Typical use cases
- Front desks and offices
- Clinics and practices
- Multi-location businesses
Channels
Website widget (planned)Hosted portal (planned)Voice (planned)
Capability tiers
Basic, Medium and Premium. Final tier contents are confirmed at launch. How packaging works
Boundary
Reception routes and informs. It has no booking or account authority of its own.
Planned. Product design is approved. Not yet built or available.
WHERE THIS FITS
Reception in practice
Solutions built around this role, among others.
THE FULL ROSTER
Other Digital Employees
Each role works independently, at its own capability tier — mix the ones your business needs.
PRE-LAUNCH
Not sure Reception is the right place to start?
Tell us about your business and we will suggest where a Digital Employee would help first.