DIGITAL EMPLOYEE
Support
Answers customer questions from approved knowledge, opens and follows up cases, and escalates to a person when it matters.
Customer questions & cases
PlannedWhat it does
- Answers from your approved knowledge base
- Case intake, tracking and follow-up
- Verification before account- or order-specific changes
- Clear handoff to your team with the full history
Typical use cases
- Customer support teams
- E-commerce after-sales
- Service businesses
Channels
Website widget (planned)Hosted portal (planned)Email (planned)Voice (planned)
Capability tiers
Basic, Medium and Premium. Final tier contents are confirmed at launch. How packaging works
Boundary
When it does not know, it escalates — it never invents an answer.
Planned. Product design is approved. Not yet built or available.
WHERE THIS FITS
Support in practice
Solutions built around this role, among others.
THE FULL ROSTER
Other Digital Employees
Each role works independently, at its own capability tier — mix the ones your business needs.
PRE-LAUNCH
Not sure Support is the right place to start?
Tell us about your business and we will suggest where a Digital Employee would help first.